April 7: Clear instructions prevent costly mistakes

Communication isn't just about what you say. It’s about what others hear and understand.

In work environments, the gap between what's said and what's understood can lead to significant operational problems. Clear communication isn't a soft skill—it's a fundamental requirement for operational success that directly impacts productivity, safety, and team cohesion.

Today's Action: Before giving your next set of instructions to your team, take 10 seconds to mentally structure your message. Ask yourself: Who needs to know what? How might they misunderstand? What's the clearest way to express this?